CIMS 

 

Client Incident Management System (CIMS) is a reporting system developed by the Department of Families, Fairness and Housing (DFFH) aimed at supporting the safety and wellbeing of clients.

 

CIMS outlines the approach and key actions to manage a client incident.  

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The effective management of a CIMS incident has five stages: 

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1. Identification and Response

2. Reporting

3. Incident Investigation 

4. Incident Review

5. Analysis and Learning.

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Service Providers are required to facilitate investigations for all incidents categorised as 'Major impact', which may also be conducted by an external body. EIS specialises in conducting external independent investigations. 

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Outsourcing the investigation process to an independent specialist is the best way to ensure that there is no compromise of procedural fairness and allows you to remain focussed on your core business whilst avoiding a conflict of interest, or a perceived conflict. 

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An investigation conducted by EIS will be to the highest standard with mitigations in place to ensure that no child victim is retraumatised by the investigation and/or interview process. Our principal investigator is an accomplished interviewer with three decades of experience, doctoral level tertiary qualifications and has completed professional industry training related to interviewing children in the context of CIMS/reportable allegations. 

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